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TIBCO ActiveMatrix BPM Installation and Configuration

211

Appendix D Troubleshooting

When creating an instance of the ActiveMatrix Administrator server using

TIBCO Configuration Tool and when using IBM DB2 as the external

database server, the following errors are seen:

ERROR - Error while creating Admin CLI Keystore.

com.tibco.trinity.runtime.core.provider.identity.trust.TrustRuntim

eException: javax.security.auth.login.LoginException:

com.tibco.trinity.runtime.core.provider.credential.trinity.Trinity

RuntimeException:

com.tibco.trinity.server.credentialserver.exception.CAException:

java.io.IOException: java.lang.ClassNotFoundException:

com.ibm.db2.jcc.am.SqlSyntaxErrorException

These errors are caused when the required pagesize setting of 32KB is not

configured for the IBM DB2 server instance.

To recover from this error:

1. Configure the pagesize setting for the IBM DB2 server instance.

2. Stop the

tibcohost and tibamx_SystemNode processes.

3. Delete the folders

CONFIG_HOME/admin/EnterpriseName and

CONFIG_HOME/tibcohost/EnterpriseName.

4. Delete and then recreate the IBM DB2 database and tablespace.

5. Run TIBCO Configuration Tool to recreate an ActiveMatrix Administrator

server instance.

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AMX DESIGN XPRESS V 1.5 - ON SITE INSTALLER GUIDE Guida di Installazione Pagina 223