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Telephone System Configuration
53
CSG SIP Communications Gateway Operation/Reference Guide
Click Update to retain your conference bridge definition, or Cancel to abandon your changes. From the
Conferencing page, you can either Edit or Delete a bridge definition. Once you have saved a conference
bridge definition, click Apply Changes to make the bridge immediately available.
Follow Me
Follow Me is a feature which allows a caller to reach you wherever you may be by forwarding your calls to a
list of predefined numbers until you are reached. If you cannot be reached, Follow Me will transfer the caller
to your voicemail box. The Follow Me feature may also be referred to as Find Me.
The following is an example scenario of using the Follow Me feature:
1. Dusty dials extension 6000 from his mobile phone to call Buddy.
2. Buddy’s office phone rings several times, but is not answered.
3. Dusty hears, “After the tone, say your name, and then press the pound key,” followed by a beep tone.
4. Dusty says his name, and then presses the pound key.
If Dusty had not said his name and/or pressed the pound key, the call would have continued on to
the next step as normal.
5. Dusty hears, “Thank you. Please hold while I try to locate the person you are calling.”
6. Then Buddy’s mobile phone and home phone begin to ring simultaneously.
7. Buddy’s android at home answers the phone and hears, "Incoming call from”. Then it hears Dusty state
his name. Then it hears, “Press 1 to accept this call, or 2 to reject it.”
This occurs while Buddy’s mobile phone continues to ring.
8. Buddy’s android quickly hangs up the phone instead of pressing 1 or 2.
If Buddy’s android had pressed 1, it would have begun speaking with Dusty, and Buddy’s mobile
phone would have stopped ringing.
Settings Options (Cont.)
Announce callers All new callers to a conference are identified when they arrive
when this feature is selected.
Wait for Marked
User
This is a feature that keeps all participants in quiet mode until a
special participant, using a unique extension, arrives. Only after
the marked user arrives is the audio activated so that all of the
participants can speak to each other.
For conference users, AMX recommends no more than 6 concurrent users in any
conference (1 each in 6 rooms, 6 users in 1 room, 2 in 3, etc). Ring group members
do not affect the concurrent call count, as the answering phone qualifies as a single
call once it's answered. The maximum number of concurrent calls with no
transcoding (such as with voicemail or conference rooms) is 12.
The Follow Me feature will only function for user extensions which have voicemail
enabled.
FIG. 47 Follow Me
- Operation/Reference Guide 1
- SIP Communications Gateway 1
- Table of Contents 5
- Overview 9
- CSG Specifications 10
- CSG Interface 11
- Installation 13
- Port/LED Correlation 14
- Understanding the LEDs 15
- Pin Assignments 16
- Installing the Hardware 17
- Mounting the CSG 18
- Logging On to the CSG 23
- Bonjour for Windows - screen 24
- The CSG Interface 25
- Analog Hardware Configuration 26
- Advanced Analog Options 27
- Trunk Configuration 28
- Analog Trunks 29
- Edit Analog Trunk 31
- Adding Service Providers 32
- Adding VoIP Trunks 33
- Edit VoIP Trunk Page Options 34
- Outgoing Calling Rules 35
- New CallingRule 36
- Dial Plans 37
- User Extensions 38
- Ring Groups 41
- Music on Hold 42
- Call Queues 43
- Agent Login Settings 45
- Voice Menus 45
- Voicemail Menu 48
- Required Voice Menus for DTMF 49
- Add new Step - Wait options 50
- Allow KeyPress Events 51
- Record a Voice Menu 52
- Time Intervals 53
- Incoming Calling Rules 54
- Voicemail 56
- E-mail Settings 57
- SMTP Settings 57
- Paging/Intercom 58
- Conferencing 60
- Follow Me 61
- New Follow Me Definition 62
- Directory 63
- Call Features 64
- Call Parking 66
- Parking a Call 66
- Application Map 66
- Voicemail Groups 68
- System Info 69
- Networking 69
- G.729 Codec 71
- Backup Page 72
- CSG Update 72
- General Preferences 74
- Language 75
- Change Password 75
- Factory Reset 75
- Device Configuration 77
- SIP Settings Options 78
- SIP Settings Options (Cont.) 79
- MET-ECOM Web Console 80
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